The Customer Advocate is an independent voice for customers inside Suncorp. The office sits separately from the rest of the business, so it can question decisions and practices and push for fairer outcomes, when required.

How we help

• Speak up for customers and make things easier – especially for people experiencing vulnerability or a challenging or complex situation.
• Make sure complaints and disputes are resolved fairly.
• Look for patterns in what customers tell us, and use them to improve our products, services and processes.
• Listen and learn – from community groups, people with lived experience and consumer advocates – so our decisions reflect community expectations.

Meet your Customer Advocate

Bernadette Norrie is your Customer Advocate. Bernadette works closely with our people, our customers and our communities to make sure their voices are heard, understood and they are treated fairly, especially during the times they need us most.

With nearly two decades at Suncorp, Bernadette has held senior roles spanning Marketing, Digital, Customer Interactions, and Product & Portfolio, always focused on improving things for customers. She understands the business, our obligations and most importantly, the real impact our decisions have on people’s lives.

How to contact your Customer Advocate

If you have feedback or questions that do not involve reviewing an individual complaint, you can contact the Customer Advocate Office by:

Email:

CustomerAdvocate@suncorp.com.au

Mail:

Group Customer Advocate - 3RO100
GPO Box 1453
Brisbane QLD 4001