Suncorp is embedding a customer-centric culture through our Elevate the Customer program, which equips our people to deliver exceptional experiences for customers, partners, intermediaries, and each other.
The program includes:
- Service Language that clearly defines what our customers expect: Be Genuine, Make It Easy, Own It and Find Solutions
- a Customer Immersion initiative for leaders to spend time with customer–facing teams to understand how the decisions we make every day affect our customers
- simple Service Rules for our store network to encourage excellence in
- every interaction training 5,000 of our people to deliver better customer experiences over the phone
- a 400-strong Customer Guardian network committed to driving positive change in their teams.