Suncorp's Responsible Banking and Insurance Policy outlines our organisational-wide commitment to improving our business practices and decision-making, ensuring environmental, social and governance considerations are made and commits us to delivering products and services that are fit-for-purpose, accessible and affordable, as well as remunerating and incentivising with customers’ best interests in mind.

To support implementation of the Policy, in 2019-20 a Customer Vulnerability Standard and supporting guidelines were developed to help our teams navigate complex issues facing customers including financial hardship, domestic and family violence, scams and fraud, and financial elder abuse. Our guidelines and information on financial hardship, domestic and family violence and general support services for customers in need is available on our brand websites.