Suncorp on standby to respond to Cyclone Jasper impacts


Suncorp Group is reassuring its customers in Far North Queensland it has dedicated teams ready to help after Cyclone Jasper crosses the Queensland coast today.


Pictured: Cairns on 12 December 2023.

Suncorp Group CEO Steve Johnston said while the insurer’s teams are preparing to respond, customers should stay safe and follow the directions of emergency services. 

“The safety of everyone in Jasper’s path is the number one priority, so please, continue to listen to the authorities,” Mr Johnston said. 

“We are closely monitoring the situation and I want to thank emergency crews including our partner Queensland SES. I also thank the community for all the preparation, including sandbagging, that has been done to lessen Jasper’s impacts.

“Once the cyclone passes and as soon as it is safe to do so, we want to reassure all our customers we are ready to handle their claims.

“Our mobile Customer Support Teams are on alert and ready to make welfare calls before joining our assessors on the ground in impacted communities when it is safe.

“Once the extent of damage is known, they will be on hand to support and can arrange emergency repairs, organise temporary accommodation for customers with severe damage to their homes and can provide cash payments to make emergency purchases.

“Impacted customers can easily lodge their claims online for any of our insurance brands, including Suncorp Insurance, AAMI, Apia and Shannons. You don’t need to be at home or have a copy of your policy to lodge your claim – we will have your details. The sooner you contact us, the sooner we can start the recovery process.”

Pictured: Queensland State Emergency Service teams sandbag Cairns Base Hospital on 12 December 2023.

If your home is damaged and you can safely access, you don’t need to wait for an insurance assessor to come to begin cleaning up. Some clean up tips include:

  • Keep your home as ventilated as possible.
  • Remove wet contents (carpets, curtains etc) but take photos.
  • Make a list and take photos of damaged items, including model numbers, to help us replace them.

Additionally, Suncorp Bank is here to support any customer impacted by the current weather events. Affected customers are urged to first prioritise their safety, and to contact Suncorp Bank on 13 11 55 to discuss support options available to them.

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