Supporting our customers impacted by natural hazards


How Suncorp Group is responding to the recent hail and wind event which occurred on 28 and 29 October with customers impacted across South Australia, Victoria and Tasmania.


Supporting our customers impacted by natural hazards

As at 3 November, Suncorp had received approximately 12,000 home and motor claims. As the full extent of damage is still unfolding, claims are expected to rise further. We expect the total cost from this event to be in the range of $225-$250 million.

Suncorp Group CEO Steve Johnston said: “Our local assessors and tradespeople are on the ground and helping affected customers. We encourage all impacted customers to lodge their claim as soon as possible. 

“One of the key elements of our Best in Class Claims strategy is a more flexible workforce, which has been successfully scaled up to support this event. Our focus on the digital customer experience is also yielding positive results with more than half of all home and motor claims from this event lodged online."

The Group’s supply chain is responding well and we are not currently experiencing issues due to border restrictions.

We will continue to work closely with governments and the Insurance Council of Australia to ensure we can respond to customers as quickly as possible.

Suncorp Group CEO Steve Johnston

Mr Johnston reiterated calls for greater investment in mitigation and resilience to make homes and communities safer before natural disasters occur. 

“Disaster mitigation, rather than disaster clean-up, is what Australia needs to focus on. Preparing our homes and communities to better withstand extreme weather is a smarter investment than rebuilding,” he said. 

Including this latest event, there have been six declared weather events in October. While it is too early to estimate the ultimate costs of the more recent events, preliminary ranges are being provided based on lodgement patterns and historical average claims costs.

Suncorp has a comprehensive reinsurance program in place. This includes the Aggregate Excess of Loss treaty (AXL) which is an aggregate protection cover providing $400 million of cover in excess of a retention of $650 million or loss event costs above $5 million. The events to date are estimated to have eroded between $456-$561 million of the deductible for the AXL.

The Group also has the main catastrophe program which limits individual event retention to a maximum of $250 million with an upper limit of $6.5 billion. In addition, the Group has three dropdown covers which in aggregate provide an additional $450 million of protection against large natural hazard events. 

Reflecting the Group’s natural hazard experience to date and the strength of the comprehensive reinsurance program in place, the full year outlook for natural hazard costs is in the range of $1.105 - $1.130 billion, exceeding the FY22 allowance by between $125-$150 million.

Suncorp’s full year natural hazard allowance is $980 million divided equally between the first and second halves of the financial year. This outlook assumes that gross natural hazard costs for the remainder of the financial year remain in line with Suncorp’s natural hazard allowance.

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