Vero takes gold for claims excellence six years in a row
Suncorp insurer Vero won three trophies at The Mansfield Awards 2025, including the Gold Mansfield Award for Claims Excellence for the sixth year in a row.
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L-R: Stuart Oliver, Michael Knight, Caroline Quillan, Laura
McCathie, Jenny Tan, Robert Leach, Kira Pellicano, Lisa Nguyen, Mark
Fiorentino, Claudia Andretti-Quintal, Michelle Tarrant and Benjamin Lake at The Mansfield Awards 2025.
As well as winning the Gold Mansfield Award for the sixth consecutive year, Vero has achieved five back-to-back wins in the SME Property & Casualty category.
The triple win was completed with a Corporate Property & Casualty trophy, shining a spotlight on Vero’s broad investment across claims.
Suncorp Chief Executive Commercial & Personal Injury Insurance Michael Miller said that the award wins reflect Vero’s extensive focus on constantly improving its claims and broker experiences.
Chief Executive Commercial & Personal Injury Insurance, Michael Miller
Claims time is an insurer’s moment of truth – it’s the promise our customers buy.
To be recognised once again through these respected awards is an honour and reflects the work we’re putting in to ensure businesses get back on track as fast as possible after an event.
“With broker surveys being key to the judging process, these awards hold even more weight for us.
"Broker relationships are key to everything we do and a good claims experience doesn’t happen without the great work of our brokers.
"We’re thrilled to see these relationships are as strong as ever with these prestigious award wins.”
Head of Commercial Claims Kira Pellicano at The Mansfield Awards 2025.
Over the past year, Vero has remained committed to prioritising the needs of brokers and businesses, expanding its Specialty Lines portfolio with three new products: Equipment Breakdown, Higher Hazard Property and Higher Hazard Liability.
These niche offerings are designed to provide brokers with targeted risk solutions that address complex client needs.
Looking ahead, Vero plans to introduce three additional products to further strengthen its Specialty Lines portfolio over the coming year.
Head of Commercial Claims Kira Pellicano holding Vero's three awards.
About The Mansfield Awards
This annual awards ceremony recognises claims excellence in the Australian insurance industry.
It is named in honour of the British Lord Chief Justice who introduced the industry to the principle of uberrima fides (utmost good faith) some 250 years ago.
The Mansfield Awards emphasise the vital role that claims professionals play in the insurance industry and recognise those achieving excellence in this field.
