Vero takes gold for claims excellence five years in a row


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Suncorp Group insurer Vero has been awarded the Gold Mansfield Award for Claims Excellence, marking a fifth consecutive win.

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Vero takes gold for claims excellence five years in a row

The brokers have spoken: Suncorp Group insurer Vero has been awarded the Gold Mansfield Award for Claims Excellence, a title it's claimed for the past five years. 

Vero was also named the winner of the SME Property & Casualty category, solidifying four years back-to-back.  

Vero Head of Commercial Claims, Property and Specialty Lines Kira Pellicano said, "we are immensely grateful to have been recognised again through the Mansfield Awards, an award nominated by our broking partners".

Kira Pellicano, Vero Head of Commercial Claims, Property and Specialty Lines

We are committed to continuous improvement and supporting our customers and believe this is a key driver of these outstanding results. We are incredibly proud of the dedication and excellence demonstrated by our team.

Vero is committed to continuously refining its claims service based on broker feedback.

Earlier this year, Vero released its 2024 Vero SME Insurance Index. To compile the report, Vero surveyed insurance decision makers in 1,500 SMEs (<200 employees) and 250 large businesses (200+ employees) throughout Australia on their attitudes, needs and behaviours towards insurance for their business, as well as their relationship with their insurance broker.

"Our team is driven by a passion for providing exceptional service and ensuring that each client's needs are met with the utmost care and efficiency,” Ms Pellicano said. 

“Thank you for your ongoing support and trust in Vero. We look forward to continuing our partnership and delivering insurance with insight.”


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