Suncorp helping customers impacted by SEQ flash flooding

Suncorp Group’s Executive General Manager of Home Claims Customers, Alli Smith said Suncorp was assisting impacted customers as the clean-up begins.

“We are able to begin assessments today and our assessors will be out and about on the ground this week including in the hardest hit areas like Brisbane’s north,” Mrs Smith said.

“In the meantime, our claims teams are making proactive welfare calls to impacted customers, sending emails and SMSs with information on what to do and our claims contact centres are available 24/7 to make sure our customers have the support they need.

“Once you lodge a claim our team is able to arrange temporary accommodation, make emergency payments if needed and help arrange emergency repairs.”

Mrs Smith said if customers had not yet contacted their insurer, they should do so as soon as it was safe to do so.

“The sooner you contact us, the sooner we can help support you and start the recovery process,” she said.

“You can lodge your claim online for any of our brands including Suncorp Insurance, AAMI, Apia and Shannons. You don’t need a copy of your policy, we will have your details.

“Customers who can safely access their home and identify damage don’t need to wait for an assessor to come to your home to begin cleaning up.

“If you have damaged goods or contents, make a list and take photos of them.

“Keep a record of model or serial numbers of items you are throwing away to help replace them.

“Keep your home as ventilated as possible and remove wet contents including carpets and curtains – but remember to take lots of photos.

“It’s been a relentless few months of severe weather particularly in Queensland with two cyclones, dangerous storms and flash flooding, but I want to assure our customers that no matter where disaster strikes, we will be there to support them through it.”

What to do if your home has been impacted by flooding: 

• Impacted customers can easily lodge their claims online for any of our insurance brands, including Suncorp Insurance, AAMI, Apia and Shannons. You don’t need to be at home or have a copy of your policy to lodge your claim – we will have your details.
• If your home is damaged and you can safely access, you don’t need to wait for an insurance assessor to come to begin cleaning up.
• Make a list and take photos of damaged items, including model numbers, to help us replace them.
• Keep your home as ventilated as possible.
• Remove wet contents (carpets, curtains etc) but take photos.

Additionally, Suncorp Bank is here to support any customer impacted by the current weather events. Affected customers are urged to first prioritise their safety, and to contact Suncorp Bank on 13 11 55 to discuss support options available to them.