Suncorp on standby to respond to Cyclone Jasper impacts

Suncorp Group CEO Steve Johnston said while the insurer’s teams are preparing to respond, customers should stay safe and follow the directions of emergency services. 

“The safety of everyone in Jasper’s path is the number one priority, so please, continue to listen to the authorities,” Mr Johnston said. 

“We are closely monitoring the situation and I want to thank emergency crews including our partner Queensland SES. I also thank the community for all the preparation, including sandbagging, that has been done to lessen Jasper’s impacts.

“Once the cyclone passes and as soon as it is safe to do so, we want to reassure all our customers we are ready to handle their claims.

“Our mobile Customer Support Teams are on alert and ready to make welfare calls before joining our assessors on the ground in impacted communities when it is safe.

“Once the extent of damage is known, they will be on hand to support and can arrange emergency repairs, organise temporary accommodation for customers with severe damage to their homes and can provide cash payments to make emergency purchases.

“Impacted customers can easily lodge their claims online for any of our insurance brands, including Suncorp Insurance, AAMI, Apia and Shannons. You don’t need to be at home or have a copy of your policy to lodge your claim – we will have your details. The sooner you contact us, the sooner we can start the recovery process.”