As part of her bucket list for 2025, Leisa gifted herself a new motorbike. She loves pursuing an adrenaline-filled life, but with more calculated risks these days.

She explained: “As a child I always loved fast rides, roller coasters and things like that. As I got older, I’ve realised I want to make a bit more time to pursue some of these old passions.

“That can mean taking calculated risks, and I do that with everything, including deciding which insurance company best meets my needs.

“But my Apia decision actually started with my dad. After a poor experience with a claim, I wanted to find a different insurer for him.”

Apia offers genuine support when customers need it most

Part of Suncorp, Apia provides various insurance options such as car, home, landlord, and health insurance, specifically tailored for customers over 50.

The Apia team is committed to delivering value and genuine care throughout every interaction, prioritising customers and understanding the unique stage of life they are in.

“I came across Apia on the internet, after looking up providers who support pensioners,” Leisa said.

“I was so impressed with the person I spoke to. They let me ask the right questions, and they could answer them all, too. They were informative, clear and took their time. They didn’t rush me off the phone. Whatever I asked, they could address. That was important to me.”

Leisa explained that she has worked in customer service for many years and could tell the Apia team member knew their products inside out, and could ask the right questions to determine her dad’s specific needs.

“They gave me a lot of clear information and I didn’t feel pressured to make a decision. You feel safe when they don't do that. I felt safe for my dad.”

When Leisa’s own insurance policy was due for renewal, she made another call to Apia.

“When my renewal date approached with a provider I’d been with for many years, I thought, I'm 56, I’m going to consider switching too.

“I was so happy with the way Dad's insurance had been handled that I made the call to Apia again. I got the same respectful and informed service, and the right products offered to me.

“It was just an easy transition.”

Leisa spoke about how older Australians like her dad can often feel overwhelmed with new technology, especially when reviewing financial products and services involving banking, telecommunications or insurance.

For Leisa and her dad, the ability to have meaningful, pressure-free phone conversations with informed Apia team members was key to a great experience.

They also guided Leisa through information sheets and the Apia website; a holistic experience she was grateful for.

“There are many products out on the market now, people get quite confused," she said.

“And I just want my friends and family to have the same great experience that I did.”

Every customer’s situation is unique, and Apia is committed to caring about everyone's story.