Suncorp’s geospatial solution uses high-resolution aerial 2D and 3D imagery combined with sophisticated Artificial Intelligence (AI) models to create a superior customer experience, by eliminating 50 per cent of questions needed to purchase insurance online or through one of Suncorp’s contact centres.

Previously Suncorp’s insurance customers had to work through multiple home attribute questions including their roof materials, exterior wall materials and land slope, as well as provide detailed information about any extensions, swimming pools and tennis courts.

Customer feedback showed that customers often found it challenging to answer all the questions accurately about their homes and were concerned they were at risk of being underinsured.

Now that this information is prepopulated, there has been a drastic reduction in the number of questions asked of customers, as well as increased accuracy of the information provided to inform a policy.

The new technology has seen reduction in length of call times, time savings through digital sales channels and increased data accuracy, ensuring our customers are appropriately protected.

Katherine Carmody, Suncorp’s Executive General Manager of Digital Distribution, congratulated the tireless efforts of the cross-functional team for creating a best-in-class experience.

“I’m incredibly proud of our teams for creating a more seamless sales experience for our customers through our digital and contact centre channels, saving a lot of customers time and frustration,” said Katherine.