- Suncorp has deployed its Mobile Disaster Response Hubs across Southeast Queensland to support customers and businesses impacted by ex-Tropical Cyclone Alfred and recent hail events.
- The Mobile Hubs will visit 18 communities, offering face-to-face assistance for complex insurance claims and supporting recovery efforts, with teams staying in affected areas until June.
All five of Suncorp’s Mobile Disaster Response Hubs will remain in communities through to June, supporting customers and businesses affected by ex-Tropical Cyclone Alfred and the Southeast Queensland hail events.
The Hubs will visit 18 communities across the region, where specialist teams will offer face-to-face support for complex claims and those in the early stages of repair.
Suncorp Chief Executive Consumer Insurance Lisa Harrison said the insurer was committed to delivering for its customers and communities.
“We know it’s a challenging period for our customers amid ongoing inflationary and every day cost of living pressures, made worse by fuel supply and rising costs,” Ms Harrison said.
“We are working closely with our builders and car repairers to monitor the impacts of the Middle East conflict and tradie shortages."
The Mobile Disaster Response Hubs were recently in Tingalpa and Tweed Heads and have this week moved to Capalaba and Currumbin, where they will be located through Friday, 24 April.
“We’re seeing strong progress on claims so far, with in-person conversations resolving issues and reassuring customers,” Ms Harrison said.
“Claims for ex-Tropical Cyclone Alfred are almost complete, with a positive 95 per cent now closed, representing the vast majority of claims from this event. We are prioritising the remaining more complex claims, and ensuring our customers know we are here until the job is done.
“By placing our people on the ground and providing face-to-face conversations, we can progress claims and help impacted families return to normal life sooner.”
While the Hubs visit communities over the next 10 weeks, Suncorp’s digital, phone, and case management services will continue to provide ongoing support.
Visit Customer Support Team Locations | Suncorp to see where the Disaster Mobile Response Hubs will be located.