We help families, individuals and businesses connect with the products, services, tools and experiences that will enable them to enjoy the life they have today, and plan for the life they want tomorrow. We're doing this by being the destination for moments that matter. We want to create value for customers and support them at the important times in their lives.
We want our people to feel confident and recognised for the difference they make for our customers and communities everyday. Our culture is observed in the behaviour of our people and is driven by our shared beliefs and experiences. Our culture is built on three core elements:
- Customer culture - putting customers at the heart of every decision. Our customer culture is critical at all stages of the customer lifecycle, including claims management.
- Risk culture - identifying, understanding and managing Suncorp's current and future risks within our risk appetite.
- Performance culture - helping our people understand the behaviours and outcomes that are valued and rewarded at Suncorp.
Our Compass describes the behaviours we need to be successful. Our behaviours – Think Big, Kick Goals, Be Your Best, and Show You Care – were established by our people and are embedded in our people practices and the Suncorp Code of Conduct. They describe how we work together, make decisions and meet our customers' needs.
We shoot for the stars.
We make things easy.
We strive to do better.
We take action.
We own it.
Be Your Best
We are curious.
We find solutions.
We have the courage to be different.
Show You Care
We are one team.
We are trustworthy and do the right thing.
We are genuine and treat everyone fairly.