Our Approach

Our Approach


Suncorp proactively manages the material environmental, social and governance risks and opportunities identified by our key stakeholders and our business.

Suncorp conducts regular materiality assessments to help identify and prioritise the topics of most significance for our business. This process helps us make more informed and balanced decisions that reflect the needs and expectations of our business, stakeholders and society, both now and in the future.


#Our top 10 material environmental, social and governance issues


Sustainable development goals: 11, 13, 17

Natural hazard resilience

Helping customers and communities build resilience to natural hazards including floods, cyclones, storms, earthquakes and bushfires.

Sustainable development goals: 7, 11, 13, 17

Climate change response

Proactively adapting to and managing the physical and transitional risks and opportunities of climate change for Suncorp's business.

Sustainable development goals: 5, 7, 10, 11

Accessibility and affordability

Ensuring all customers can access affordable financial services that meet their needs.

Sustainable development goals: 5, 7, 12, 13

Customer experience

Developing agile, innovative and accessible solutions and products for customers. Enabling a personalised and seamless end-to-end user experience supported by customer engagement.

Sustainable development goals: 8

Data privacy and security

Rapidly adapting to and mitigating evolving data privacy and security threats to protect Suncorp and its customers.

Sustainable development goals: 10, 17

Trust and transparency

Promoting a culture of trust and integrity through robust and transparent governance and disclosure processes.

Sustainable development goals: 7, 8, 17

Leading technological advancement

Embracing innovative technologies and digital solutions to enhance efficiency and amplify customer experience.

Sustainable development goals: 5, 7, 8, 10, 11, 12, 13, 17

Purposeful and responsible business

Promoting and integrating our purpose into the way we do business. Embedding environmental, social and governance considerations into decision making including investment, underwriting and lending practices.

Sustainable development goals: 5, 8, 10

Diverse and empowered workforce

Building high performing teams through a diverse, skilled and flexible workforce. Empowering employees through training and development opportunities for long-term growth and adaptability.

Sustainable development goals: 5, 10, 11

Vulnerable customer support

Assisting customers in times of vulnerability and promoting informed decision making.

Suncorp’s response to our top ten most material environmental, social and governance topics can be found here.


#Suncorp's contribution to the Sustainable Development Goals


Suncorp is committed to driving awareness and action in support of the United Nation’s Sustainable Development Goals (SDGs), which are a set of 17 goals that define global sustainable development priorities and aspirations for 2030. The Goals call for action to address significant economic, social and environmental challenges such as poverty, inequality, improving health and education and climate action. The eight goals with the most relevance to Suncorp’s business activity are below.


#Suncorp's commitments and frameworks


Sustainability ratings and industry benchmarks enable us to improve our performance and transparency. We take part in a wide range of external assessments and benchmarking initiatives.


#Our principles


Sustainable Growth

Sustainable Growth

We seek to innovate and optimise economic, social and environmental outcomes throughout our business and value chain.

Responsible Financial Services

Responsible Financial Services

We put our customers at the heart of everything we do and help them make good choices.

Resilient People & Communities

Resilient People & Communities

We respect human rights and invest in the wellbeing and resilience of our people and communities.

Trust & Transparency

Trust & Transparency

We are committed to building trust and doing the right thing. We are open and transparent in our dealings with our stakeholders.



#Read more


2020-21 Sustainability Data Pack

2020-21 Sustainability Data Pack 

Corporate Responsibility
2020-21 Annual Report

2020-21 Annual Report 

Corporate Responsibility