Suncorp conducts regular materiality assessments to help identify and prioritise the topics of most significance for our business. This process helps us make more informed and balanced decisions that reflect the needs and expectations of our business, stakeholders and society, both now and in the future.
#Our top 10 material economic, social & environmental issues
01
Conduct & Ethics
Ensuring ethical and appropriate behaviour and practices of directors, management and employees
02
Credibility & Trust
Restoring trust in Suncorp and the financial services industry following the Royal Commission in Australia
03
Transparency & Disclosure
Committing to the disclosure of economic, social and environmental risks, opportunities and performance. Ensuring product and service information is easy to locate and understand
04
Fairness & Value
Ensuring products and services provide fair value and balance the needs of different stakeholder groups
05
Climate Change: Business Impacts
Addressing the impacts of climate change on Suncorp’s operations and business activities
06
Climate Change: Customer Impacts
Preparing for the impact of climate change on customers, including through banking, lending, underwriting and public policy advocacy
07
Customer Experience
Designing customer-centric products and services and delivering a positive customer experience
08
Affordability & Accessibility
Providing access to suitable and affordable financial services that are fit for purpose and meet customer needs
09
Cyber & Data Security
Ensuring business and customer data is secure and managed appropriately
10
Responsible Investment, Underwriting & Lending
Taking a responsible and consistent approach to investment, underwriting and lending, ensuring appropriate due diligence of social and environmental risks, opportunities and performance
#Our Principles
Trust & Transparency
We are committed to building trust and doing the right thing. We are open and transparent in our dealings with our stakeholders.
Responsible Financial Services
We put our customers at the heart of everything we do and help them make good choices.
Sustainable Growth
We seek to innovate and optimise economic, social and environmental outcomes throughout our business and value chain.
Resilient People & Communities
We respect human rights and invest in the wellbeing and resilience of our people and communities.
#Suncorp's contribution to the Sustainable Development Goals
The Sustainable Development Goals are a set of 17 goals that define global sustainable development priorities and aspirations for 2030. The Goals call for action to address significant economic, social and environmental challenges such as poverty, inequality, health and wellbeing and climate action.
#Read More
2018-19 Annual Review
Corporate Responsibility