Suncorp conducts regular materiality assessments to help identify and prioritise the topics of most significance for our business. This process helps us make more informed and balanced decisions that reflect the needs and expectations of our business, stakeholders and society, both now and in the future.
#Our top 10 material environmental, social and governance issues
Sustainable development goals: 11, 13, 17
Natural hazard resilience
Helping customers and communities build resilience to natural hazards including floods, cyclones, storms, earthquakes and bushfires.
Sustainable development goals: 7, 11, 13, 17
Climate change response
Proactively adapting to and managing the physical and transitional risks and opportunities of climate change for Suncorp's business.
Sustainable development goals: 5, 7, 10, 11
Accessibility and affordability
Ensuring all customers can access affordable financial services that meet their needs.
Sustainable development goals: 5, 7, 12, 13
Customer experience
Developing agile, innovative and accessible solutions and products for customers. Enabling a personalised and seamless end-to-end user experience supported by customer engagement.
Sustainable development goals: 8
Data privacy and security
Rapidly adapting to and mitigating evolving data privacy and security threats to protect Suncorp and its customers.
Sustainable development goals: 10, 17
Trust and transparency
Promoting a culture of trust and integrity through robust and transparent governance and disclosure processes.
Sustainable development goals: 7, 8, 17
Leading technological advancement
Embracing innovative technologies and digital solutions to enhance efficiency and amplify customer experience.
Sustainable development goals: 5, 7, 8, 10, 11, 12, 13, 17
Purposeful and responsible business
Promoting and integrating our purpose into the way we do business. Embedding environmental, social and governance considerations into decision making including investment, underwriting and lending practices.
Sustainable development goals: 5, 8, 10
Diverse and empowered workforce
Building high performing teams through a diverse, skilled and flexible workforce. Empowering employees through training and development opportunities for long-term growth and adaptability.
Sustainable development goals: 5, 10, 11
Vulnerable customer support
Assisting customers in times of vulnerability and promoting informed decision making.
#Suncorp's contribution to the Sustainable Development Goals
Suncorp is committed to driving awareness and action in support of the United Nation’s Sustainable Development Goals (SDGs), which are a set of 17 goals that define global sustainable development priorities and aspirations for 2030. The Goals call for action to address significant economic, social and environmental challenges such as poverty, inequality, improving health and education and climate action. The eight goals with the most relevance to Suncorp’s business activity are below.
#Our principles
Sustainable Growth
We seek to innovate and optimise economic, social and environmental outcomes throughout our business and value chain.
Responsible Financial Services
We put our customers at the heart of everything we do and help them make good choices.
Resilient People & Communities
We respect human rights and invest in the wellbeing and resilience of our people and communities.
Trust & Transparency
We are committed to building trust and doing the right thing. We are open and transparent in our dealings with our stakeholders.
#Read more
2020-21 Sustainability Data Pack
Corporate Responsibility