Our Approach

Our Approach


Suncorp proactively manages the material economic, social and environmental risks and opportunities identified by our key stakeholders and our business.

Suncorp conducts regular materiality assessments to help identify and prioritise the topics of most significance for our business. This process helps us make more informed and balanced decisions that reflect the needs and expectations of our business, stakeholders and society, both now and in the future.


#Our top 10 material economic, social & environmental issues


Conduct & Ethics

Ensuring ethical and appropriate behaviour and practices of directors, management and employees

    Transparency & Disclosure

    Committing to the disclosure of economic, social and environmental risks, opportunities and performance. Ensuring product and service information is easy to locate and understand

      Fairness & Value

      Ensuring products and services provide fair value and balance the needs of different stakeholder groups

        Support for Vulnerable People

        Providing support to people experiencing a period of or ongoing vulnerability in their life. This may include people impacted by financial hardship, domestic violence, financial abuse, illness or a disability, or faced with barriers due to ethnic/cultural or socio-economic characteristics

          Financial Resilience

          Improving the capability, resources and access to suitable insurance, banking and wealth products and services for our customers and community to enhance their ability to withstand and adapt to financial shock or adversity

            Digital Capability & Product Innovation

            Keeping pace with the increasing digitisation and demand for personalised financial products and services

              Natural Hazard Resilience

              Helping our customers and communities build resilience to natural hazards including floods, storms and bushfires while also appropriately pricing risk and maintain insurance affordability in high risk communities

                Climate Change: Business Impacts

                Addressing the impacts of climate change on Suncorp’s operations and business activities

                  Employee Health, Safety & Wellbeing

                  Protecting and maximising the physical and mental health, safety and wellbeing of our workforce

                    Business Continuity & Workforce Planning

                    Ability to respond to and ensure core business operations are not severely impacted by an unplanned incident, crisis or major disruption. It includes planning for and addressing impacts on our workforce as a result of changed conditions, technology and demographic trends

                      #Our Principles


                      Trust & Transparency

                      Trust & Transparency

                      We are committed to building trust and doing the right thing. We are open and transparent in our dealings with our stakeholders.

                      Responsible Financial Services

                      Responsible Financial Services

                      We put our customers at the heart of everything we do and help them make good choices.

                      Sustainable Growth

                      Sustainable Growth

                      We seek to innovate and optimise economic, social and environmental outcomes throughout our business and value chain.

                      Resilient People & Communities

                      Resilient People & Communities

                      We respect human rights and invest in the wellbeing and resilience of our people and communities.


                      #Suncorp's contribution to the Sustainable Development Goals


                      Suncorp is committed to driving awareness and action in support of the United Nation’s Sustainable Development Goals (SDGs), which are a set of 17 goals that define global sustainable development priorities and aspirations for 2030. The Goals call for action to address significant economic, social and environmental challenges such as poverty, inequality, improving health and education and climate action.

                      Read More

                      #Read More


                      2019-20 Annual Report

                      2019-20 Annual Report 

                      Corporate Responsibility
                      2018-20 Climate Change Action Plan

                      2018-20 Climate Change Action Plan 

                      Corporate Responsibility