Our Approach

Our Approach


Suncorp proactively manages material environmental, social and governance risks and opportunities as identified by our key stakeholders and our business.

Suncorp conducts regular materiality assessments to help identify and prioritise the topics of most significance for our business. This process helps us make more informed and balanced decisions that reflect the needs and expectations of our business, stakeholders and society, both now and in the future.


#Our top 10 material economic, social & environmental issues


01

Conduct & Ethics

Ensuring ethical and appropriate behaviour and practices of directors, management and employees

02

Credibility & Trust

Restoring trust in Suncorp and the financial services industry following the Royal Commission in Australia

03

Transparency & Disclosure

Committing to the disclosure of economic, social and environmental risks, opportunities and performance. Ensuring product and service information is easy to locate and understand

04

Fairness & Value

Ensuring products and services provide fair value and balance the needs of different stakeholder groups

05

Climate Change: Business Impacts

Addressing the impacts of climate change on Suncorp’s operations and business activities

06

Climate Change: Customer Impacts

Preparing for the impact of climate change on customers, including through banking, lending, underwriting and public policy advocacy

07

Customer Experience

Designing customer-centric products and services and delivering a positive customer experience

08

Affordability & Accessibility

Providing access to suitable and affordable financial services that are fit for purpose and meet customer needs

09

Cyber & Data Security

Ensuring business and customer data is secure and managed appropriately

10

Responsible Investment, Underwriting & Lending

Taking a responsible and consistent approach to investment, underwriting and lending, ensuring appropriate due diligence of social and environmental risks, opportunities and performance

#Our Principles


Trust & Transparency

Trust & Transparency

We are committed to building trust and doing the right thing. We are open and transparent in our dealings with our stakeholders.

Responsible Financial Services

Responsible Financial Services

We put our customers at the heart of everything we do and help them make good choices.

Sustainable Growth

Sustainable Growth

We seek to innovate and optimise economic, social and environmental outcomes throughout our business and value chain.

Resilient People & Communities

Resilient People & Communities

We respect human rights and invest in the wellbeing and resilience of our people and communities.


#Suncorp's contribution to the Sustainable Development Goals


The Sustainable Development Goals are a set of 17 goals that define global sustainable development priorities and aspirations for 2030. The Goals call for action to address significant economic, social and environmental challenges such as poverty, inequality, health and wellbeing and climate action.

Read More

#Read More


2018-19 Annual Review

2018-19 Annual Review 

Corporate Responsibility
2018-20 Climate Change Action Plan

2018-20 Climate Change Action Plan 

Corporate Responsibility