Our approach

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Suncorp's sustainability approach is informed by the assessment of material environmental, social and governance risks and opportunities impacting our business, industry and stakeholders.

Our material topics

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Assessing our material topics

Suncorp conducts impact materiality assessments to identify and prioritise the environmental, social and governance (ESG) topics of most significance for our business and stakeholders. These assessments help align our sustainability approach with the needs and expectations of our business, stakeholders and society, now and into the future.

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Our process

Suncorp performs a comprehensive materiality assessment every 2-3 years, or following significant change in the operating environment internally or externally. In the intervening years, we refresh our assessment to determine shifts in topic importance or scope and identify emerging themes. Our process is guided by the Global Reporting Initiative Standards and considers internal impacts on our business, as well as the outward impacts on our stakeholders. The following steps are included:

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1. Identify

Review relevant sustainability standards and frameworks, global risk and industry reports, media coverage, selected peer disclosures, and internal documents to determine a long list of ESG issues relevant to our business, industry and stakeholders.

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2. Engage

Engage a cross-section of internal and external stakeholders, through targeted interviews and an ESG survey, to understand the issues that are most important to them or have the greatest internal and external impacts.

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3. Prioritise

Analyse research and stakeholder inputs to prioritise topics of most significance for our business and stakeholders. Create a shortlist of topics.

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4. Validate

Present the shortlist of topics for validation. Test the findings with senior leaders and agree on a final list of up to 10 material topics. Link topics to categories within the Suncorp enterprise risk management framework.

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5. Disclose

Present findings to the Disclosure Officer for sign-off. Publish the final list of material topics in the Annual Reporting suite and on Suncorp's corporate website. Report on the assessment process, key insights, and response to identified topics.

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6. Monitor

Refresh the materiality assessment annually to determine shifts in topic importance or scope and identify emerging themes as they develop.

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Our top ten topics

Suncorp completed a comprehensive materiality assessment in FY25, followed by a refresh of our material topics in FY26. The current list of topics, including key shifts in importance over the past year, is detailed below:

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FY26 Importance | STABLE

Natural hazard resilience

Helping customers and communities prepare, respond and recover from natural hazard events (such as floods, cyclones, storms, earthquakes and bushfires).

Sustainable Development Goals: 8, 9, 11, 13

https://www.suncorpgroup.com.au/corporate-responsibility/sustainable-growth/natural-disaster-response

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FY26 Importance | Strongly Increasing

Accessibility & affordability

Ensuring all customers can access affordable insurance solutions that meet their needs.

Sustainable Development Goals: 8, 10

https://www.suncorpgroup.com.au/corporate-responsibility/responsible-financial-services/financial-resilience

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FY26 IMPORTANCE | STABLE

Climate change advocacy & response

Championing sustainable climate solutions through collaboration with government agencies, industry regulators and the built environment industry to reduce risk and ensure ongoing provision of insurance services to customers.

Sustainable Development Goals: 8, 11, 13

/corporate-responsibility/sustainable-growth/climate-change

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FY26 IMPORTANCE | STRONGLY INCREASING

Trust & transparency

Promoting trust through robust and transparent governance, cyber security, data management and disclosure processes, including in product and service pricing and disclosure.

Sustainable Development Goals: 12, 13, 16

/corporate-responsibility/trust-and-transparency

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FY26 IMPORTANCE | INCREASING

Skilled and adaptable workforce

Cultivating a skilled and adaptable workforce in preparation for a digital future, requiring high calibre, technically skilled talent.

Sustainable Development Goals: 8, 16, 17

/news/features/reskill-program

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FY26 IMPORTANCE | STRONGLY INCREASING

Innovative and responsible tech and AI practices

Establishing efficient, innovative and responsible practices for technology and AI that will enable and support operations effectively.

Sustainable Development Goals: 11, 17

https://www.suncorpgroup.com.au/corporate-responsibility/trust-and-transparency/data

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FY26 IMPORTANCE | iNCREASING

Customer experience and solutions

Enabling a personalised end-to-end customer experience, with embedded support for customers experiencing vulnerability, accessible product design and responsible complaints handling.

Sustainable Development Goals: 10, 16, 17

/corporate-responsibility/responsible-financial-services/better-customer-outcomes

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FY26 importance | stable

Healthy, safe and diverse workforce

Fostering a healthy, safe and diverse workforce, supported by physical, mental and psychosocial wellbeing programs that maintain a diverse and inclusive culture.

Sustainable Development Goals: 8, 10, 16, 17

/corporate-responsibility/resilient-people-and-communities/safety-and-wellbeing

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FY26 importance | strongly increasing

Resilience to economic disruption

Demonstrating resilience to economic disruptions and geopolitical tensions by proactively managing risks to increased cost of claims and supporting operational continuity.

Sustainable Development Goals: 8, 13, 16

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FY26 IMPORTANCE | INCREASING

Sustainable supply chain

Championing sustainable supply chains through responsible procurement and working with business partners to minimise negative social, health, safety, and environmental impacts. Ensuring continuity in the face of disruptions.

Sustainable Development Goals: 8, 10, 13, 16, 17

/corporate-responsibility/sustainable-growth/managing-risk-in-supply-chain

Further detail on key outcomes and our response to these topics, including related metrics and targets, can be found in the Suncorp Annual Report and Data Pack located in Reports and Policies.

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Suncorp's contribution to the Sustainable Development Goals

Suncorp is committed to driving awareness and action in support of the United Nation’s Sustainable Development Goals (SDGs), which are a set of 17 goals that define global sustainable development priorities and aspirations for 2030. The Goals call for action to address significant economic, social and environmental challenges such as poverty, inequality, improving health and education and climate action. The six goals with the most relevance to Suncorp’s business activity are below.

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Suncorp's commitments and frameworks

Sustainability ratings and industry benchmarks enable us to improve our performance and transparency. We take part in a wide range of external assessments and benchmarking initiatives.