Employee Safety & Wellbeing

Employee Safety & Wellbeing

The safety and wellbeing of our people is a critical focus for Suncorp as we strive for a workplace free from preventable injury or illness

#Performance Highlights


Lost-time Injury Frequency Rate


employee engagement


Supported safety and wellbeing for rapidly expanded work from home arrangements, instituted health protocols and workplace safety measures, and launched new resilience tools and training in response to COVID–19

#Staying connected through COVID-19

The health and safety of our people and our customers is our priority. We moved the majority of Suncorp’s workforce to work from home as the COVID-19 pandemic emerged, using our digital capabilities and well-established flexible working arrangements. We rapidly deployed computer equipment, remote access and digital licences to ensure our people were properly equipped, could continue to work and serve our customers, and felt connected and supported. We implemented new social distancing protocols and hygiene practices, especially for our store teams who continued to serve our customers in our retail locations. We deployed a wide range of leadership and resilience tools and training, regular pulse-checks on the wellbeing and safety of our people, and new digital communication channels to keep our people informed.

#Safety and Wellbeing Policy

Our Safety and Wellbeing Policy promotes a culture of integrated, systematic management of safety and wellbeing. 

Each year we:

  • run safety awareness campaigns such as Safe Work Month in October and Wellbeing Month in February
  • offer individual wellbeing coaching services free of charge through the My Best Wellbeing program; and
  • utilise SafetyCentre, our online safety management system.

At all times, we ensure access and support for our people with a disability and proactively work with them and their carers to build an understanding of their needs. We offer features like flexible working arrangements, smart workplace design and access to innovative technology, tailored to the individual needs of our people with a disability.

#Domestic and Family Violence Leave

In 2018 we introduced new paid Domestic and Family Violence Leave so all Australian and New Zealand employees, including those supporting a person experiencing domestic or family violence, have access to 10 days additional paid leave (pro-rata for part-time and casual employees).