Responsible
Financial Services


We put our customers at the heart of everything we do and help them make good choices. We provide customers with access to affordable financial services that meet their needs.

As an essential services provider, Suncorp has a responsibility to provide access to affordable financial solutions that meet the needs of our customers. We are committed to providing the right solutions for our customers and helping them to build their financial resilience


Performance Highlights


+7.3

Consumer Net Promoter Score

92%

level 1 complaints resolved in 5 days

tick

Implemented our Financial Inclusion Action Plan