Building financial resilience
Increasing financial resilience and wellbeing
Suncorp takes its responsibility as an essential service provider seriously and is focused on centring people with lived experience in the review, design and implementation of products and services.
Our approach to building financial inclusion and wellbeing involves:
- Ensuring our products and services are accessible and suitable, especially for those experiencing vulnerability.
- Building capability that leads to financial wellbeing through programs delivered to our people, and to the community through our community partnerships.
- Facilitating initiatives that contribute to economic security including workplace equality, education, and employment pathways.
The completion of Suncorp’s three year Financial Inclusion Action Plan (FIAP) shows our commitment and progress on financial resilience and wellbeing. Over the three year plan we reviewed, improved, and embedded a number of processes and policies to support our employees, customers and communities interacting with Suncorp and our products and services.
Read more here
Partnerships to support customers experiencing vulnerability
Suncorp supports customers experiencing vulnerability through our partnership with community organisation Uniting's CareRing referral service. The partnership supports Suncorp’s ongoing commitment to help customers impacted by financial hardship, mental health challenges, or domestic and family violence.
The service includes a dedicated case manager for customers needing long-term assistance, referral pathways to community and health services, and financial assistance for specialist requests.