Trust & Transparency

Trust &
Transparency


We are committed to building trust and doing the right thing. We are open and transparent in our dealings with our stakeholders.

We take the trust our stakeholders place in us seriously and proactively engage with them to understand the things that matter most. We are increasing the transparency of our business operations and performance, and the decisions we make.


#Target


98%


of employees complete Code of Conduct training annually


#Performance Highlights


99%


employees completed Code of Conduct training

29.4%


effective tax rate from continuing operations

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Conducted comprehensive materiality assessment of economic, social and environmental topics

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Signed the UN Global Compact, Principles for Sustainable Insurance and Principles for Responsible Investment

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Participated in the Dow Jones Sustainability Index assessment process

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Published targets for key
non-financial performance metrics


#Future Activity


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Establish a social licence to operate and trust metric

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Fully implement the updated General Insurance Code of Practice

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Further align business activity to the UN Global Compact and Sustainable Development Goals

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Continue to evolve non-financial performance metrics and targets