Trust & transparency

Trust &

We are committed to building trust and doing the right thing. We are open and transparent in our dealings with our stakeholders.

We take the trust our stakeholders place in us and our role in society seriously. We proactively engage with our stakeholders to understand the things that matter most, and advocate for change. We are increasing the transparency of our business operations and performance, and the decisions we make.

Being responsive to customer and community expectations is central to earning the trust required to maintain Suncorp’s social licence to operate.

#Performance against targets*


99% of employees complete Code of Conduct training annually

#Performance highlights


Developed a Culture Roadmap


Invested in advanced data analytics and fraud detection technology


Published performance against targets for key non-financial metrics

#Future activity


Review approach to sustainability governance and implement outcomes in FY22


Review, enhance and disclose non-financial targets for FY22 and FY23


Further explore options for external assurance of non-financial data

*Full circle indicates performance to target on track, met or exceeded and half circle indicates performance below target.