We take the trust our stakeholders place in us and our role in society seriously. We proactively engage with our stakeholders to understand the things that matter most, and advocate for change. We are increasing the transparency of our business operations and performance, and the decisions we make.
#Target
98%
of employees complete Code of Conduct training annually
#Performance Against Targets*
99% of employees complete Code of Conduct training annually
#Performance Highlights
Refreshed our Code of Conduct
Signed the UNEP FI Principles for Responsible Banking
Established Data Ethics Principles and Data Ethics Advisory Committee
Published performance against targets for key non-financial metrics
#Future Activity
Continue to work with industry and government in response to COVID-19 pandemic
Further align activity to the United Nations Global Compact and Sustainable Development Goals
Develop roadmap for move to integrated reporting and external assurance of non-financial performance
Fully implement the revised General Insurance Code of Practice
#Case Study
#Read more about Trust and Transparency
*Full circle indicates performance met or exceeded target and half circle indicates performance below target.