Trust & Transparency

Trust &
Transparency


We are committed to building trust and doing the right thing. We are open and transparent in our dealings with our stakeholders.

We take the trust our stakeholders place in us and our role in society seriously. We proactively engage with our stakeholders to understand the things that matter most, and advocate for change. We are increasing the transparency of our business operations and performance, and the decisions we make.


#Target


98%


of employees complete Code of Conduct training annually


#Performance Against Targets*


bullet

99% of employees complete Code of Conduct training annually


#Performance Highlights


file

Refreshed our Code of Conduct

brand

Signed the UNEP FI Principles for Responsible Banking

people

Established Data Ethics Principles and Data Ethics Advisory Committee

checklist

Published performance against targets for key non-financial metrics


#Future Activity


consolidation

Continue to work with industry and government in response to COVID-19 pandemic

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Further align activity to the United Nations Global Compact and Sustainable Development Goals

journey

Develop roadmap for move to integrated reporting and external assurance of non-financial performance

checklist

Fully implement the revised General Insurance Code of Practice



*Full circle indicates performance met or exceeded target and half circle indicates performance below target.