Managing data privacy and security
Cyber security and financial crime
As the digital environment evolves, Suncorp continues to strengthen its protection capabilities from the threat of cyber and financial crime for our customers. We leverage world-class detection and prevention technologies in our dedicated Financial Crime and Anti-Money Laundering / Counter-Terrorism Financing systems.
Suncorp has invested in advanced data analytics and fraud detection technology to ensure we can intervene early and disrupt criminal activity before it impacts our customers. We also have policies and practices in place such as the Anti-Bribery & Corruption Policy for employees and investigation practices aligned to industry codes of practice.
Suncorp continues to support law enforcement and intelligence agencies in order to help address cybercrimes. We run ongoing employee and customer education programs on cyber security risks and work with community groups to support customers impacted by financial crimes and scams. Suncorp has invested in scam-intervention techniques to reduce the impact on our customers, including enhanced support for victims of identity theft.
Our Commitment to Your Privacy
At Suncorp, respecting and protecting your privacy is fundamental to the way we do business. We recognise that trust is earned, which is why we are committed to handling the personal information you share with us with care, respect and transparency.
We support reforms that strengthen privacy protections and enhance choice and control for our customers, and we never take your privacy for granted. Our approach to privacy is built into everyday practices across our business. From how we design products and services to empowering everyone at Suncorp to safeguard the personal information that we hold. We also support your privacy rights by being open about how you can access, correct and raise concerns about your personal information — learn more in our Privacy Policy.
Data governance and ethics
Data is a strategic asset for Suncorp and a critical enabler of our strategy. The Suncorp Data Governance framework defines the key principles, capabilities and processes for governing critical data.
The Group Data Council governs data ownership and accountability across Suncorp and acts as an escalation point for data-related decisions.
Suncorp’s Data Ethics Principles guide the ethical use of data and automated decisioning by considering human, social and environmental impacts. The Principles support Suncorp’s Enterprise Risk Management Framework, Privacy Policy and Code of Conduct to protect the rights of our stakeholders when we collect, use and retain their data.