In response to growing customer expectations, increasing use of digital channels by our customers and the changing regulatory environment, Suncorp continues to strengthen its approach to managing data and invest in leading technologies to protect customers.
Suncorp's Data Ethics Principles are:
Generate net benefits
Protect human rights
Transparency and explainability
#Cyber security and financial crime
As the digital environment evolves, Suncorp continues to evolve its capabilities in protecting our customers from the threat of cyber and financial crime. Our dedicated Financial Crime and Anti-Money Laundering / Counter-Terrorism Financing systems leverage world-class detection and prevention technologies.
In 2019-20 we invested in advanced data analytics and fraud detection technology to ensure we can intervene early and disrupt criminal activity, before it impacts our customers. We also enhanced our policies and practices, including the development of an Anti-Bribery & Corruption Policy for employees and further alignment of our investigation practices with updated industry Codes of Practice.
Suncorp supports law enforcement and intelligence agencies to help address cyber crimes. We run ongoing employee and customer education programs on cyber security risks and work with community groups to support customers impacted by financial crimes and scams. This year we collaborated with Queensland University of Technology in industry-leading scam research, which we’ve extended to industry working groups.
We also invested in scam-intervention techniques to reduce the impact on our customers, including enhanced support for victims of identity theft.