Suncorp operates in a highly regulated industry. There have been, and continue to be, significant domestic and global legislative and regulatory reforms and proposals, as well as numerous government and regulator consultations, reviews and inquiries which may result in changes that may impact Suncorp Group and its operations in Australia and New Zealand.
Suncorp is committed to embracing regulatory changes and is well placed to respond through the continuation of the Regulatory Program. Suncorp is taking active steps to implement changes with a number of improvements already in place. Suncorp is engaging with regulators, the government and industry bodies to provide feedback and guide the policy direction.
#Breaches and remediation
Suncorp is committed to enhancing the experience of our customers. We maintain, monitor and continuously improve our processes and practices to identify, assess and rectify breaches that do occur. We aim to learn from mistakes and remediate impacted customers in a timely manner.
#Suncorp’s Model Litigant and Dispute Resolution Principles & Guidelines
Suncorp is committed to doing the right thing by our customers. We work to deliver the right outcomes to protect what matters and build futures for our whole customer group.
