Frequently asked questions
Below are the questions commonly asked by Suncorp security holders. For a more comprehensive list of FAQs, please refer to our share registry website Link Market Services.
1. How do I change my address on the Share Register?
If you are an Issuer Sponsored Security holder (refer to section 10) you can change your address online via our share registry website www.linkmarketservices.com.au. For security purposes, if your security holding is valued at more than $50,000 (or $1,000,00 if held within a Link portfolio), you will need to complete and return a Change of Address form to our share registrar. You will need to state the full name(s) in which your securities are held, your Securityholder Reference Number (SRN) your old and new address details and your signature(s). The Change of Address form can be found in the 'Forms' section of the Link Market Services website.
CHESS holders (refer to section 10) should notify their sponsoring broker of the change of address details in writing. The share registry will then receive this change electronically from the sponsoring broker.
2. How do I change my direct credit details?
You can change your direct credit details online via our share registry website www.linkmarketservices.com.au. For security purposes, if your securityholding is valued at more than $50,000 (or $1,000,00 if held within a Link portfolio), you will need to complete and return the Request for Direct Credit of Payments form to our share registrar. The form can be found in the 'Forms' section of the Link Market Services website. Alternatively, you can write to our share registrar giving the full name(s) in which your securities are held, the registered address, your Securityholder Reference Number (SRN) or Holder Identification Number (HIN), your new nominated account details and your signature(s).
3. Do I have to quote my Tax File Number or ABN number?
It is not an offence to withhold your TFN or, where the securities are held for a business purpose, your ABN. However, if you do not provide your TFN or ABN, tax may be deducted from payments of interest and the unfranked portion of dividends and distributions at the highest marginal rate.
You can notify the share registry of your TFN or ABN online via their website, by email or mail, or over the phone, if you give sufficient identification of your holding.
4. What should I do if my dividend/interest cheque is lost?
Contact our share registry and they will arrange a stop payment on the cheque. The registry can also arrange to direct credit the dividend or interest payments to your bank or other financial institution account in order to avoid this situation in the future.
6. If I have more than one Suncorp shareholding can I consolidate them?
If both holdings are issuer sponsored and the names, addresses and banking instructions are identical, the duplicate holdings can be amalgamated. Simply write to us quoting your SRNs and request that we amalgamate the holdings. Please nominate the SRN you wish to retain. You can download a Merge Multiple Holdings form from Link Market Services website for this purpose.
The names, addresses and banking instructions of the two holdings must be identical before we can amalgamate your holdings. You can compare and amend most of these details online.
If one or both of your holdings is on CHESS (broker sponsored), you will need to contact your broker to arrange for the amalgamation.
7. How often does the Company report its results and when does this occur?
Suncorp's financial year ends on 30 June and generally results are reported in August. The interim result for the six months to 31 December is reported in February.
8. Can I transfer my Suncorp shares to another person?
You can transfer your shares to another person using an off-market transfer form. Our share registry can send you this form and are able to advise you of the procedure to follow. Alternatively, you may contact a sharebroker to arrange for your shares to be sold through the Australian Stock Exchange.
If you buy or sell shares on market, you need to contact a licensed stockbroker to arrange the trade. Alternatively, you can use an online broking service. This facility is available on our website Suncorp Share Trade.
10. Am I an Issuer Sponsored Holder or a CHESS (broker) Sponsored Holder?
If you have entered a sponsoring agreement with a broker (or another CHESS sponsor) then you are a CHESS Sponsored Holder - also referred to as a Broker Sponsored Holder. If not, then you are an Issuer Sponsored Holder.
CHESS Sponsored holdings are identified by a Holder Identification Number (HIN) while Issuer Sponsored holdings can be identified by a Securityholder Reference Number (SRN).
Your HIN or SRN appears on your original holding statement as well as subsequent statements and payment (dividend or distribution) advices. If you are unable to locate these documents, please call our share registry, Link Market Services on 1300 882 012 to order replacement copies (charges may apply).
Important note - your SRNs and/or HINs identify you as the owner of your securities and should be stored securely.
11. Are there any charges to transfer shares?
In accordance with amendments to ASX Listing Rule 8.14, the share registry will require parties to provide certified true copies of identification documents. The validation fee to investors for the transaction is $55.00. If you have any queries please call Link Market Services on 1300 882 012 (within Australia) or +61 2 8767 1219 (outside Australia); or email firstname.lastname@example.org and they will be able to advise you.
If you buy or sell your shares through a broker, or online, you will need to pay brokerage.