Suncorp issues financial assistance package for customers impacted by bushfires


Suncorp has announced a financial assistance package for banking customers impacted by the severe weather and bushfires across southern Queensland and northern New South Wales.


Suncorp issues financial assistance package for customers impacted by bushfires

Banking CEO David Carter said Suncorp is committed to working directly with individual customers to help support them as they rebuild their lives and properties.

Over the weekend we’ve been in contact with many of our farming customers in the Granite Belt to check on their safety and wellbeing, and to provide financial relief and reassurance that we are here to support them every step of the way.​

“Our experience with natural disasters in Queensland tells us that over the weeks and months ahead there will be a flow on impact to small businesses and others in these communities, so we extend our message of support to our small business and retail customers across the region.

“Queensland’s rural communities are renowned for their resilience against some of the harshest conditions. So, we are honoured to support and stand with these communities as they rebuild – as we did earlier this year for customers and their communities in flood-impacted regions including Cloncurry, Richmond and Julia Creek, and for those farmers continuing to manage sustained periods of drought,” Mr Carter said.

Suncorp banking customers impacted by these bushfires are encouraged to contact Suncorp on 13 11 55 or get in touch with their relationship manager to understand how Suncorp can help.

Suncorp’s financial relief package provides customers with flexible finance options during times of hardship due to extreme weather events, including the severe bushfires impacting southern Queensland.

Effective immediately, Suncorp Bank is offering the following relief assistance options to impacted customers:

  • An opportunity to defer scheduled loan repayments (including interest only) on a case-by-case basis
  • Existing loan rearranging (for example, principal and interest to interest only) with the waiver of establishment fees
  • Waive early withdrawal fees for customers wishing to withdraw from term deposits and/or Farm Management Deposits
  • Credit card repayment relief where necessary
  • Increasing emergency credit card limits
  • Working capital assistance
  • No interest rate increases

Suncorp is also urging customers impacted by the bushfires to lodge their claims as soon as it is safe to do so. Suncorp Insurance customers can also lodge their claim online at or call 13 25 24, as well as contacting any Suncorp brand they are covered with.

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