Suncorp teams in place to assist flood-affected customers


Customer Support teams are assisting customers in flood-hit regions of Victoria, as the Bureau of Meteorology warns more rain and storms are on the way.


Suncorp teams in place to assist flood-affected customers

Specialist teams are now on the ground in Maribyrnong, in Melbourne’s north, with crews to be deployed to Rochester in the state’s north in the coming days.  

Suncorp Group CEO, Steve Johnston visited impacted customers in Maribyrnong over the weekend and is urging affected customers to take care and to lodge their claims once it is safe to do so. 

“We are monitoring the situation closely as it continues to unfold, and our mobile Customer Support Teams are ready to be deployed into additional areas once they can safely access those communities,” Mr Johnston said. 

“Although the clean-up is well and truly underway in some impacted areas, we urge everyone to focus on remaining safe as adverse weather continues. 

“I also received a briefing by VIC SES Chief Officer Operations, Tim Wiebusch, whose team is in full operational mode. Our AAMI brand has proudly partnered with the VIC SES for twenty years, and it was great to see first-hand the incredible work they do to keep our communities safe.”

Suncorp’s flexible workforce has been activated, with teams working overtime to assist customers in lodging their claims.

Critical and unique insights are also being provided, at pace, through Suncorp’s Event Control Centre, which has significantly elevated the Group’s disaster readiness and ability to proactively support customers. The data provided has allowed teams to make welfare calls to vulnerable customers in Rochester, in preparation for their arrival on the ground. The Event Control Centre is also closely monitoring heavy rain and storms across New South Wales. 

“Our Event Control Centre is using aerial imagery to assist with claims and ensure we’re sending our resources to where they’re most needed,” said Steve Johnston. 

“While our weather continues to present challenges, we are well equipped to respond, with our business also well protected through our comprehensive reinsurance program."

As of Monday, 24 October 2022, just over 2,300 claims have been lodged in relation to the flood and rain event, with the majority home claims and in Victoria.  

Suncorp Bank is also continuing to offer financial assistance to personal and business customers impacted by current weather events. Home loan customers are encouraged to contact our customer support team on 1800 225 223 or complete our 24/7 Flood Assistance Form.  

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