Customer service teams across all Suncorp Group insurance brands are poised to support those impacted by heavy rainfall descending across NSW, Victoria and Tasmania.
A deep low weather system moved across from South Australia towards the East Coast on 12 October 2022, resulting in daily rain records being smashed in Tasmania and Victoria, with some areas receiving 3.98m of rain in 24 hours.
Further adverse weather is predicted over the coming week, with some river systems still yet to peak.
Victorian cities are so far the most impacted by October's inclement weather
As of Monday 17 October, the Group has received approximately 1,000 claims from impacted customers.
Suncorp Group CEO Steve Johnston encouraged all customers with claims from the rain and flooding event to lodge them as soon as it was safe to do so.
“Customers can lodge their claims online for any of our Suncorp Group insurance brands, including AAMI, Apia, Shannons and Suncorp Insurance,” Mr Johnston said.
Steve Johnston, Suncorp Group CEO
Our teams are in place to receive claims and our mobile Customer Support Teams and assessors stand ready to be deployed into affected areas once the water has receded and they can safely access the impacted communities.
If you have been affected by flooding, and can safely access your home:
Keep your home as ventilated as possible (keep windows open, etc.)
Remove wet contents like carpets, curtains, etc. but take photos to support your insurance claim
Make a list and take photos of damaged items (including model or serial numbers, if possible) to help your insurer with ease of replacement
Any impacted customers can lodge their claims online for any Suncorp Group insurance brands, including AAMI, Apia, Shannons and Suncorp Insurance.
If you require financial assistance, Suncorp Bank's options include: