GIO customers are reporting bogus calls from people falsely claiming to be from insurance companies, according to the insurer.
GIO spokesperson Duncan Bone is warning anyone who has been affected by the recent storms to be wary of people falsely claiming to be from insurance companies or working for them.
“People have reported getting cold calls from people falsely claiming to be either from an insurer or being authorised to make repairs by an insurer,” he said.
“In all of these cases so far, our customers had yet to lodge a claim, so thankfully they called us first.
“We want to assure people that GIO does not cold call people asking if their home has been damaged, nor do the vast majority of other insurers. No one will come to your house without you first being notified. ”
Mr Bone said if your home or car has been damaged and you are unsure about any contact you have received about its repairs or your claim, it is best to contact your insurance company directly. GIO is on 13 14 46.
“Our people are already hard at work assessing and repairing our customers’ properties to help them get back onto their feet as soon as possible.”
“One of the best things you can do is lodge your claim as soon as possible. If someone comes to your house, ask for ID, and don’t hesitate to check directly with your insurer if you are concerned,” he said.
Mr Bone said all GIO repairers will have the necessary paperwork if they have been authorised to undertake repairs as required by legislation.
“Beyond any possible scams, having repair work undertaken by a non-authorized repairer can also become a big headache and could possibly leave you out of pocket. If in doubt, check with your insurer,” he said.
For media enquires or an interview contact: Duncan Bone on 0402 895 592
