Insurer relief to give peace of mind and support for customers, front-line nurses, doctors and emergency services workers


Suncorp Group has announced a relief package to support home and car insurance customers affected by COVID-19.


Insurer relief to give peace of mind and support for customers, front-line nurses, doctors and emergency services workers

The Peace of Mind Package, the first of its kind in Australia, acknowledges both the financial and emotional strain the situation is having on so many Australians and provides practical measures to keep them protected.

Existing^ home and car insurance customers of Suncorp Insurance, AAMI, Apia and GIO, who are experiencing financial hardship, can access the Peace of Mind Package, which includes:
  • Flexible premium options for those customers facing financial hardship, including discounts of up to 20% or three-month premium waivers 
  • Free counselling sessions for customers and their families
  • Insurance Health Checks to help customers save, including options such as lower premiums for reduced vehicle use 
  • No fees should a customer have to cancel their policy

Suncorp Insurance CEO Gary Dransfield said the practical measures would provide immediate financial and emotional relief for customers so they can remain protected.

“The summer of devasting bushfires and severe storms was a recent reminder of why we have insurance to protect our homes, businesses and motor vehicles. The value of insurance has never been clearer for many Australians and we want to help them to remain protected,” he said.

”Over the past month, our people have been helping thousands of customers who are being impacted by COVID-19, and while everyone’s situation is unique, we know some short-term relief will go a long way to easing their worries while ensuring they remain insured.

“We have been trialling our Peace of Mind Package for a few weeks, we’ve responded to our customers’ needs and the feedback has been overwhelmingly positive.”

In addition to today’s new support measures, AAMI has announced it will offer nurses, doctors and emergency services workers, Australia-wide, free Roadside Assist until the end of the year, and Apia will give families with vulnerable older loved ones free access to check in and monitoring services.

AAMI Temporary Roadside Assist until 31 December 2020

“Nurses, doctors, paramedics, firefighters and police officers, are continuing to show up to support our communities every day and it’s important we fulfil our role to keep them safe on the roads,” Mr Dransfield said. 

AAMI is offering free Roadside Assist to help with car emergencies like flat tyres and batteries, lost or locked-in keys, towing, and 24-hour unlimited roadside callouts. To access this much needed benefit, they can simply visit AAMI to find out more - you do not have to be an AAMI or Suncorp Group customer to take advantage of this great offer.

Apia “At Hand” support for older Aussies, with Five Good Friends

Apia has partnered with Five Good Friends, an innovative in-home care provider, to offer ^eligible customers a complimentary welfare check in and remote monitoring service for two months. The new service aims to assist with the support of Apia’s most vulnerable customers and their families.

“The ‘At Hand’ service will ensure someone is checking in on our most vulnerable older customers, monitoring their wellbeing and keeping the family informed should there be any red flags or extra help be needed,” Mr Dransfield said.
“Social distancing is forcing many families to change how they keep in touch with their elderly loved ones who live independently and ‘At Hand’ helps to give everyone peace of mind that they are doing okay.”

The Peace of Mind Package comes after Suncorp Group previously announced COVID-19 support, including:

^ Existing customers who held their policy on or before 2 April 2020, including renewals of those policies. Excludes Landlord, Strata and CTP insurance. Relief offers will be available for a limited time.

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