Financial and mental health relief measures for impacted home, motor and business insurance customers are available for Suncorp Insurance, AAMI, Apia & GIO.
Suncorp Bank is offering relief assistance options to affected individual and business customers.
Suncorp Group is supporting home, car insurance and business customers affected by COVID-19 lockdowns and restrictions.
Existing^ home, car and business insurance customers of Suncorp Insurance, AAMI, Apia and GIO who are experiencing financial hardship, can access support measures including:
Insurance Health Checks to help customers save, including options such as lower premiums for reduced vehicle use.
Flexible premium options for those customers facing financial hardship.
No fees for customers who wish to change premium payments from annual to pay by the month.
Dedicated teams to support customers experiencing financial hardship.
With lockdowns impacting millions of Australians, Suncorp acknowledges the restrictions will create both a financial and emotional strain for many and it continues to offer its support.
Suncorp Bank’s assistance continues to be tailored for individual customers’ circumstances and include deferral of scheduled loan repayments, moving to interest-only repayments and waiver of fees for early withdrawal of term deposits. Bank customers can also access funds in their mortgage offset accounts, reduce loan repayments to the minimum levels or discuss restructuring their borrowing.
Suncorp Group CEO Steve Johnston said the practical measures, introduced in 2020, would provide immediate financial and emotional relief for customers so they can remain protected.
“It’s been an incredibly challenging 18 months for all Australians, but we know that many households and businesses will be doing it tough with these latest restrictions in place,” Mr Johnston said.
“Since early last year, our people have been helped more than 85,000 customers who have been impacted by COVID-19, and while everyone’s situation is unique, we know some short-term relief can go a long way to provide some relief, while ensuring they remain insured.
Suncorp Group CEO Steve Johnston
From bushfires, to storms and floods as well as the ongoing pandemic situation, never has protecting what matters and the value of insurance been more prevalent. We continue to stand with our customers when it matters most.
“Our people are on hand to help, with customer-facing teams trained to identify and support customers experiencing vulnerability and specialist teams available to provide unique support as needed.
“From bushfires, to storms and floods as well as the ongoing pandemic situation, never has protecting what matters and the value of insurance been more prevalent. We continue to stand with our customers when it matters most.”
Mr Johnston also welcomed the support measures being extended to impacted Australians by Federal and State Governments.
“It’s vital that businesses and employees who are unable to operate or work in the current environment have access to support and we welcome the measures introduced,” he said.
For customers wanting to access COVID-19 relief, please see contact details on the relevant brand pages:
^ Existing customers who held their policy on or before 2 April 2020, including renewals of those policies. Excludes Landlord, Strata and CTP insurance. Relief offers will be available for a limited time.