Suncorp expands national flood response
Suncorp Group continues to expand its response to the flood emergency in Queensland and New South Wales, with additional assessors and Customer Support Teams in impacted regions.
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To date, the insurer has received more than 32,000 claims, with more than 19,000 in Queensland and more than 12,000 in New South Wales from the floods and storms. The postcodes with the most insurance claims in Queensland are Deagon, Aspley and Everton Park, and in New South Wales are Lismore, Chinderah and Murwillumbah.
Suncorp Group CEO Steve Johnston said it had established a new dedicated flood response and recovery team, bringing together resources from across the Group’s Australian and New Zealand footprint.
“We recognise the scale of this flooding emergency, and the devastating impact it has had on so many people and communities, many of whom are facing a long road to recovery,” Mr Johnston said.
Suncorp Group CEO Steve Johnston
Over the last 24 hours, I’ve spent time with our teams and customers in Lismore and Northern Rivers. In my 17 years at Suncorp, it’s some of the most widespread devastation I have witnessed.
Our dedicated flood response and recovery team is co-ordinating from our Brisbane headquarters, using aerial imagery, real-time data and on the ground insights to help understand impacts to our customers and direct our support where it is needed.
“We are focused on lodging claims, speaking to customers in impacted areas, arranging emergency payments and temporary accommodation. We thank everyone for their patience as we move as fast as we can.”
Customer Support Teams have been in recovery hubs this week, including in Lismore, Mullumbimby, Murwillumbah, Gympie, Ipswich, Caboolture and Beenleigh, helping customers lodge claims face-to-face and access support.
“We have assessors on the ground inspecting damage in areas where it is safe to access, and we are working hard to get recovery underway,” Mr Johnston said.
Suncorp Group CEO Steve Johnston
“We will continue to deploy into impacted areas to support our customers as we know from experience how important it is to have our people located in the regions and on-hand to help.
In addition to the Group’s claims response, earlier this week it announced a $1 million support package to help the long-term recovery efforts of flood-impacted communities in Queensland and New South Wales.
