2022 Queensland & NSW flood support

Suncorp Group's response to the QLD and NSW flood emergency

Suncorp Group and its brands are committed to supporting our customers. You can keep up to date here with how we’re supporting our customers and community during this time.

#Latest updates

Customers should lodge claims when it is safe to do so – online lodgement is fast and easy. We can arrange repairs, temporary accommodation for customers whose homes have been severely damaged and provide cash deposits to make emergency payments.

Suncorp Bank is offering a disaster relief packages to personal and business customers impacted by current weather events. Affected customers can contact the bank on 13 11 55 to discuss options available to them.

#Our latest flood response

11 March 2022: In the second week of floods spreading across the east coast of Australia, Suncorp steps into recovery mode and begins to prepare for damage assessment in severely overwhelmed regions like Lismore, Gympie and Caboolture. 

Suncorp Group CEO, Steve Johnston, alongside Customer Support team members, visits Gympie to start conversations with flood-impacted customers.

They're telling me in town here that this is the worst flood they've seen in 100 years.

To support those impacted by the floods in NSW and Queensland, Suncorp pledges a $1 million community support package, including a dollar-match funding program up to $300,000 for customers who donate online via Suncorp's group of brands. 

#Donate to the QLD and NSW Flood response

We're proud to pledge $1 million to support flood-impacted communities with the recovery and rebuilding process. As part of this package, we are dollar matching customer donations up to $300,000. 

Want to contribute to Suncorp's flood support package? Donate here.

Group Ceo, Steve Johnston

This will be an emotional and challenging time for our customers and our own people. Our priority is making the process as fast, smooth and fair as possible.

Severe thunderstorm warnings that were issued in the back-end of the first week of March came to fruition this week, as more than 800 homes were given evacuation orders in Sydney's north. Some regions in Sydney recorded more than 120mm within six hours on Monday 7 March, with more expected over the coming days. 

The NSW SES continue to respond to calls for assistance across the state, reporting more than 16,219 requests for help since the commencement of the weather event. Several rescues have taken place in the Sydney metropolis.

The Bureau of Meteorology (BOM) has warned that flood conditions in Queensland and NSW are likely to continue for the moment, while weather experts issue a hopeful statement that weather conditions are expected to continue easing. 

In the wake of nearly two weeks managing the most severe weather event to hit the east-coast in more than a decade, Suncorp Group is working hard to respond to claims issued by customers and get them back on their feet.

4 March 2022: In the week that's mirrored the devastation of 2011, Suncorp is on the ground, supporting customers to get them back on their feet. 

More than 800mm of rain – two-thirds of the rain expected in Brisbane in an average year – devastated major parts of the city, including Rosalie, Chelmer and Kangaroo Point.

Flood warnings moved south of Brisbane to torrent northern New South Wales, where local areas including Lismore, Ballina, Yamba and Tweed Heads regions experienced a downpour of more than 400mm resulting in severe flooding.

Suncorp Principal Community Partner, Queensland State Emergency Service (SES) reported receiving more than 8,800 calls for help since the start of the weather event, with more than 300 flood rescues in the 24 hours from 2 March - 3 March alone.

Suncorp Group CEO Steve Johnston visits Suncorp Stadium to give an update on our approach to repairing the damage to homes across the two states.

We are a national company. We've got resources that we can deploy from both all around Australia, and we're also bringing some people in from New Zealand to support the recovery effort.

While flash flooding and severe thunderstorm warnings gravitate to the Hunter region and western Sydney, Brisbane assesses the first stage of the damages incurred.

#Suncorp in the media

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#Media centre

ASX announcement 28 February 2022

AAMI flood response media release 3 March

Suncorp Customer Support Teams in action media release 3 March

#Further information

Latest alerts

For the latest government information – including links to local jurisdiction safety alerts – visit the Queensland Government website.

New South Wales residents are advised to check the Bureau of Meteorology for the latest weather warnings.

#Lodge a claim by contacting our brands