Natural disaster response

Suncorp continues to invest in and improve our disaster response plan. Here you can learn more about what our customers can expect.

How we support our customers and communities after a severe weather event

Suncorp has been protecting Australians and their homes for more than 100 years. We have seen first-hand the devastating impacts natural disasters can have on families, homes and communities. 

Helping customers of all our brands, including Suncorp, AAMI, GIO and Apia, get back on their feet after a disaster is our number one priority. It’s what our customers expect and a moment that matters to them, and us.

Our 2018-19 disaster response plan

Our response

Our response

Suncorp's Head of Claims, Paige Vincent explains how we help customers and communities get back on their feet after a severe weather event.


Customer support teams

When needed our Customer Support Teams (CSTs) will be on the ground as soon as possible, based at disaster recovery centres or local Suncorp stores.


Dedicated client managers for large property claims

Will act as a single point of contact for our customers with major loss claims.


Improved claims experience

Following a natural disaster our customers may experience vulnerability or financial hardship. Our client managers are trained to help support them during these times.


Suncorp assessors

Our assessors will be the first person to visit our customers' home to assess the damage. They’ll explain the repairs required and what will happen throughout the repair process.


Mobile offices

When necessary we will establish a local presence after our assessors and Customer Support Team departs, ensuring customers can still meet with us face to face if required.


Access to the latest technology

Customers can lodge claims online and via our app – without the need to call us. For motor insurance customers it’s even possible to complete a claim entirely online.

Protecting the North

Building resilient communities

Building resilient communities

Each year, communities along Queensland’s northern coastline brace themselves for storm and cyclone season. Our Protecting the North program aims to reduce the damage cyclones can cause to houses, as well as making insurance more accessible.