#How we support our customers and communities after a severe weather event
Suncorp has been protecting Australians and their homes for more than 100 years. We have seen first-hand the devastating impacts natural disasters can have on families, homes and communities.
Helping customers of all our brands, including Suncorp, AAMI, GIO and Apia, get back on their feet after a disaster is our number one priority. It’s what our customers expect and a moment that matters to them, and us.
#Natural Disaster Response Plan
Suncorp's natural disaster response plan details our approach to supporting our customers in the event of major natural disasters and weather events. The impacts of a changing climate mean that wild weather will continue to be a fact of life. We are improving the performance of the claims supply chain, building end-to-end digital claims lodgement and tracking, and maintaining market leadership in how we respond to natural disasters.
#Financial hardship packages
To further assist with the recovery process, Suncorp activates a financial relief package for customers impacted by a natural disaster. This provides customers with flexible finance options during times of hardship when extreme natural disasters hit.
We care about the emotional impacts natural disasters have on our customers and strive to maintain a high level of customer service. Our customer support team ensures a timely response to customer requests for financial assistance, with many requests approved the same day.
In FY21, Suncorp became the Principal Community Partner of the Queensland SES. The multi-year partnership will see Suncorp and Queensland SES band together to help communities respond and recover from weather events, as well as support the roll-out of community engagement and education campaigns, to increase preparedness, fund vital equipment for SES volunteers and advance volunteerism across the state.
Suncorp has also partnered with the Foundation for Rural & Regional Renewal (FRRR) as it has the reach, relationships, networks, and know-how to distribute grants, big and small, to community-led solutions that build resilience and long-term viability of smaller remote, rural, and regional communities across Australia.