#How we support our customers and communities after a severe weather event
Suncorp has been protecting Australians and their homes for more than 100 years. We have seen first-hand the devastating impacts natural disasters can have on families, homes and communities.
Helping customers of all our brands, including Suncorp, AAMI, GIO and Apia, get back on their feet after a disaster is our number one priority. It’s what our customers expect and a moment that matters to them, and us.
#Financial Hardship Packages
To further assist with the recovery process, Suncorp activates a financial relief package for customers impacted by a natural disaster. This provides customers with flexible finance options during times of hardship when extreme natural disasters hit.
We care about the emotional impacts natural disasters have on our customers and strive to maintain a high level of customer service. Our customer support team ensures a timely response to customer requests for financial assistance, with many requests approved the same day.
As part of Suncorp’s commitment to building resilient communities. Suncorp works in partnership with the Australian Red Cross on an ongoing basis as part of our commitment to disaster preparedness and response, ensuring we are there both before and after disaster strikes